Case Study

The Client:

  George Mason University, Johnson Center and Student Union Operations - The Johnson Center and Student Union Operations integrates all aspects of campus life by serving as George Mason University facility, program and support services management department for the Johnson Center, Student Union I and Student Union II. The department aims to support and complement the academic process; provide excellent customer service to the Mason community and visitors; promote diversity and campus spirit through cooperative participation; and encourage student development, social competency and responsibility.

 

The Need:

    1. A cost effective way to provide and manage services for growing student population.
    2. A more efficient way to manage contracts, rentals and schedules for both clients and resources
    3. An accurate way to determine available resources and income realized from resources rented
    4. A flexible solution that could be added onto without much system redesign when necessary


The Solution:

eCampusOps.com, a web-based, University focused resource management solution built by COURE Technologies, Inc. eCampusOps.com efficiently and effectively manages services provided to students, faculty/staff and vendors, ensuring the proper allocation and reporting of the associated resources. eCampusOps.com is filled with features that enhance the efficiency of the University Student Centers’ Operations department with an easy-to-use, intuitive interface. Training for the systems staff users is simple, while customers/clients interact with eCampusOps.com with very little guidance or assistance required. The timeliness of immediate system updates and paperless interaction of the web-based eCampusOps.com solution allows the University community to communicate with other system users seamlessly while centralizing access to information.

Whether a student wants to reserve space for an activity or food services needs to automatically place a work order for a particular piece of equipment or the Business Manager is tracking costs on a specific repairable item – eCampusOps.com is a solution provider.

The Results:

George Mason Universityhas been able to realize a dramatic increase in the efficiency of locker and resource reservations by eliminating manual entries of requests, and shortening a the lengthy 6-8 hour, staff intensive, paper dependent process to a 5 minute, fully automated process!

    1. Client has increased revenue their income and shortened collection times through the on- line payment and automatic reporting system.
    2. Client has been able to increase the number of students served and accuracy of the service they received without increasing staff requirements.
    3. Client has obliterated the long lines formerly associated with locker rentals at the beginning of each semester.
    4. Client has reduced the frequency of basic support calls requesting lost combinations and work order creation.


The Vendor:

COURE Technologies, Inc. is an Information Technology company that specializes in improving the efficiency and effectiveness of its clients business processes through the implementation of well-thought-out technical solutions. By integrating our solutions into their daily activities, our clients are able to realize a higher degree of productivity as well as an increased return-on-investment. Please contact us at info@coure-tech.com to find out if we have a solution for your need.

We can also be reached at 888-361-8155x101 or on our website at http://www.coure-tech.com

George Mason University, Johnson Center and Student Union Operations - The Johnson Center and Student Union Operations integrates all aspects of campus life by serving as George Mason University facility, program and support services management department for the Johnson Center, Student Union I and Student Union II.
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